1Scope

This Cancellation and Return Policy explains how Subscription cancellations, service credits, refunds, and plan changes are handled for the Services.

This Policy forms part of the GitSec Terms of Service and, where applicable, the Consumer Purchase Terms.

2Right of Withdrawal

GitSec provides digital services that are performed immediately in an electronic environment upon purchase. In accordance with applicable regulations on digital and instantly performed services, the statutory right of withdrawal generally does not apply once performance of the service has begun, where the Customer has given prior express consent to immediate performance and acknowledged that the right of withdrawal may thereby be limited or lost.

Nothing in this Policy affects, limits, or excludes any mandatory consumer rights available under applicable law.

The Customer may cancel a Subscription at any time through the Account settings.

Cancellation will take effect at the end of the current Subscription term. The Customer will continue to have access to the Services until the applicable Subscription period expires. No cash refund will be provided for any unused portion of the Subscription period, except where required by applicable law.

Following cancellation, the Customer's account will be transferred to the applicable Freemium plan, subject to the limits and conditions of that plan.

Customer Content may be retained for up to thirty (30) days following cancellation to allow retrieval, export, or deletion of data.

If the Subscription is not reactivated and the account is not brought within the applicable Freemium limits during the retention period, Customer Content may be permanently deleted in accordance with GitSec's data retention practices.

3Service Credit Model

Except where required by applicable law, GitSec does not provide cash or monetary refunds.

Where a downgrade or other plan change results in an unused portion of a prepaid Subscription period, such unused value will not be refunded in cash and will instead be converted into a non-refundable service credit applied to the Customer's account.

Service credits have no cash value and may not be exchanged, transferred, assigned, or redeemed for money.

Service credits will automatically be applied toward future purchases of the Services, including renewals, upgrades, new purchases, and any applicable taxes.

Unless a longer validity period is required under applicable law, service credits remain valid for twelve (12) months from the date of issuance and expire automatically thereafter.

Additional information regarding service credits, or requests relating to billing matters, may be directed to sales@gitsec.io.

4Plan Changes (Upgrade / Downgrade)

Upgrades: Upgrades take effect immediately. Any applicable price difference for the remainder of the current Subscription period will be charged on a pro-rata basis.

Downgrades: Downgrades take effect once the Customer's usage complies with the limits of the selected plan. Any unused prepaid value relating to the previous plan will be converted into a service credit in accordance with Section 3. No cash refund will be provided.

Taxes: Applicable taxes (including VAT or similar taxes) will be calculated in accordance with the tax laws applicable to the Customer's jurisdiction. Service credits are applied toward future invoices, including any applicable taxes. Tax adjustments resulting from plan changes will be handled in accordance with applicable law.

5Pricing Changes

GitSec may modify its pricing from time to time. Any pricing changes will become effective thirty (30) days after publication on the GitSec website or otherwise being made available to Customers and will apply from the Customer's next renewal date. Pricing changes will not affect the current Subscription term.

6Contact Us

For general questions about this policy, contact info@gitsec.io. For technical support, contact support@gitsec.io. For billing, service credits, or refund-related requests, contact sales@gitsec.io.